1. How far is Grandee Hotel from Chimelong Safari Park?
✅ Just a 5–10 minute walk (approx. 0.3–0.7 km) to the park entrance — one of the closest hotels to the main gates.

2. Is there a shuttle service to Chimelong Safari Park?
✅ Yes — free hotel shuttle bus available during peak hours (subject to schedule; confirm upon arrival).

3. What’s the check-in and check-out time?
✅ Check-in: 14:00, Check-out: 12:00. Early check-in/late check-out may be available for a fee (request in advance).

4. Does the hotel offer family rooms or connecting rooms?
✅ Yes — many rooms accommodate 3–4 guests; some offer bunk beds or rollaway beds (fee applies). Connecting rooms may be available — request at booking.

5. Is breakfast included? What’s on the menu?
✅ Breakfast buffet is included for most packages. Serves Chinese & Western options: congee, dim sum, scrambled eggs, pancakes, fruit, yogurt, coffee, tea.

6. Is Wi-Fi free? Is it reliable?
✅ Yes — 무료 고속 와이파이 throughout the hotel. Strong signal in rooms and public areas — ideal for remote work or video calls.

7. Can I book tickets to Chimelong Safari Park through the hotel?
✅ Yes — front desk can assist with park ticket purchases and provide maps/tips for planning your day.

8. Is parking free? How many spots are available?
✅ Yes — complimentary parking is available, but spaces are limited during peak seasons (arrive early or reserve ahead if possible).

9. Are pets allowed?
❌ No — pets are not permitted due to hygiene and safety regulations.

10. Does the hotel have a restaurant? What are meal hours?
✅ Yes — on-site restaurant serves breakfast (7:00–10:00 AM), lunch/dinner (11:30 AM–9:00 PM). Room service also available.

11. Is there a 24-hour front desk?
✅ Yes — 24/7 reception with English-speaking staff for assistance anytime.

12. Are there any kid-friendly amenities?
✅ Yes — coloring books, small toys, stroller rentals (limited availability), and kid-approved meals at breakfast. Staff are very accommodating to families.

13. How do I get to the hotel from Guangzhou Baiyun Airport?
✅ Taxi: ~30–40 mins (~¥120–150). Metro: Take Line 3 to Hanxi Changlong Station (1.4 km away), then taxi or hotel shuttle.

14. Is the hotel near public transportation?
✅ Yes — Hanxi Changlong Metro Station (Line 3) is just 1.4 km away. Taxis and ride-hailing apps (Didi) are readily available.

15. Can I store luggage before check-in or after check-out?
✅ Yes — free luggage storage available at the front desk.

16. Are there meeting or business facilities?
✅ Yes — small meeting rooms available for rent (AV equipment, projector, whiteboard). Ideal for teams or client briefings.

17. Is there a gym or pool?
❌ No — currently no fitness center or swimming pool. But nearby parks and walking trails offer outdoor activity options.

18. Do they accept international credit cards?
✅ Yes — Visa, Mastercard, UnionPay, and Alipay/WeChat Pay accepted. Cash (RMB) also welcome.

19. Is the hotel suitable for solo travelers or business trips?
✅ Absolutely — quiet, secure, well-connected, and equipped with Wi-Fi, power outlets, and workspaces. Many solo and business travelers rate it highly.

20. What’s the best way to contact the hotel before arrival?
📧 Email: info@grandeehotel.com
📞 Tel: +86-20-31002688
🌐 Website: https://grandeehotel.com
📲 WeChat/Alipay: Scan QR code at front desk or via official site

✅ Pro Tip:

Many guests recommend booking directly via the hotel’s website or Trip.com for the best rates and package deals — especially when combined with Chimelong Safari Park tickets.